At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. But is StubHub legal? If the event is canceled and not rescheduled, you will get a refund. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Yes StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. It depends on where they got those tickets. YouTubes privacy policy is available here and YouTubes terms of service is available here. Stated performance for THIS DATE, THIS EVENT, is canceled. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. "It was no problem canceling flights. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. If you want to receive local news alerts, please download our WPXI News App. Otherwise you will receive a voucher for 120% of your purchase price. StubHub notes it was the first to offer the 120% credit for canceled purchases. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. The credits are valid through the end of 2022. Those will be paid out by the end of May. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. 2020 CBS Broadcasting Inc. All Rights Reserved. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Receive a full refund of your purchase, 2. 72 hours prior to the event). Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Kimmel says, legally, companies cant just change the rules due to COVID-19. Today 3/27 #Stubhub updated their policy for CANCELED events. All Rights Reserved. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. In part, thats why theres all the angst. | NY Call 1-(888)-364-3065 |NYC Health Dept. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Unless you want a refund). SBNation.com. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. As if the cancellation of sporting events and concerts wasnt enough. Irvine, CA 92606. Just three weeks later, the company issued an update on their coronavirus policy. Wheres that guaranteed refund? . StubHub was pressing hard to get money. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. CORONAVIRUS:NY Health Dept. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Marketplace is a division of MPR's 501 (c)(3). Explain your scenario, and provide any applicable evidence. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). This material may not be published, broadcast, rewritten, or redistributed. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. This station is part of Cox Media Group Television. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Tap Tickets in the navigation bar at the bottom. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Date of experience: 20 January 2023. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Birmingham, Alabama 35203 Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. StubHub recently stopped offering cash refunds for canceled or postponed events. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. StubHub updated their policy today. However, UPS and retail fees will not be refunded. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? No problem. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. College basketball conference tournament predictions: Picks for every mens league. / CBS New York. Open the SeatGeek app. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. But StubHub simply cant afford to play the role of banker. Full buyer Terms & Conditions here. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Cookie Settings/Do Not Sell My Personal Information. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. c/o National Registered Agents, Inc. By attending the event, you assume all risk of exposure to COVID-19. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Customer service all the way to your seat, 2000-2022 StubHub. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Many events that have been cancelled or postponed are giving patrons a full refund for their money. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). There is no place on the website that says you have a time limit, but you do. We certainly hope they do. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. There's class action suits, that they violated their fan protect guarantee," Rossman said. With the economy suffering due to COVID-19, customers want their money back, from all sides. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Log in to your StubHub account and click or tap Profile then Orders to view your event status. That guarantee is a promise you'll get your money back. Gambling problem? We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Copyright 2023 CBS Interactive Inc. All rights reserved. How do I know if my event was impacted or where can I see the event status? We will process the refund to your original payment method within 5 days. Receive a coupon for 120 percent of your original purchase*. Looking to sell? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic.